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What to Look For In Your Cloud Software Solution

Finding the right cloud software for your needs can be a huge task, there are many brands to choose from, and with different functionality and prices.

With Browse the Cloud’s smart search you can quickly compare and evaluate the market-leading solutions within the area you are interested in. Find what you need, compare features and price and then make your decision with the help of reviews from other customers, just like you.

But what should you look for when choosing a cloud software solution? Let’s explore some of the essentials.

Security
Keeping your data safe should be a number one priority for any software provider, not only when said data is located on their servers, but also when transferring data between your network and the cloud system. Look for at least 128-bit encryption both ways, and if you have even tighter security needs, 256-bit encryption for data stored at the servers.

Look for ISO20000 and/or ISO27001 certifications to make sure your data is handled correctly.

Price
While this may seem like an obvious point, there are some aspects that need to be investigated thoroughly as they can dramatically differ from company to company.

Check what’s included in the stated price. Backup? Sign on fee? Running, monthly payments? Maintenance of servers? Customer support? How long is the contract for and are there any penalty fees for leaving early?

Negotiate to get as much covered in the price as possible; you may be able to get a little more than initially offered.

Support
Customer support can make or break successful implementation of a cloud software. Make sure that you have the option of 24/7 support (as the support centre may be located in a different time zone), and that they offer the type of support that you need (chat/phone/email).

Support is where the truly great companies distinguish themselves, and it should play a significant part in your thinking.

SLA
Service Level Agreements should be a given when doing B2B sales, but it’s often overlooked if dealing with smaller companies. The SLA should state all the consequences of downtime, and clearly map out the responsibilities and expectations of each party.

Not having an SLA could mean legal trouble in the future, especially if your clients have direct access to your data.

References
Always see what other people have said about the software you are considering contracting. Reading the reviews and references can give you insights into how the company you plan to work with operates and if they are a match for your values.

It can be useful to read both 5 star and 1 star reviews, but it’s important to take any comments that are extreme or out of the ordinary with a pinch of salt. Always read reviews with a critical eye.

Summary
Always be sure to consider these factors when commencing the task of choosing your new cloud software solution: Security, Price, Customer support, SLA and Reviews.

And don’t forget to use Browse the Cloud’s comparison tools to make your cloud software evaluation simple and accurate.