How Business Process Management Software (BPM) can transform your business...

How Business Process Management Software (BPM) can transform your business...

Globally we are undergoing a digital transformation in the way that we work. This is having a huge impact on the infrastructure of businesses. According to McKinsey, 37% of businesses have digitised their processes and have subsequently seen significant benefits from doing so. There are many technologies available to us that allow business applications to be designed or re-designed in this way, and the most notable is Business Process Management Software (BPM).

If you've not heard of BPM before, then you won't be alone. However, it's definitely worth knowing about. Essentially, it is about creating an effective, efficient and increasingly capable workflow within your workplace through taking a strategic and systematic approach. In an ever-changing environment, it's crucial to stay on the ball with how your business operates, and specifically to focus on improving any activity or activities that are responsible for you achieving specific goals.

What is the purpose of BPM software?

Through Business Process Management Software, the goal is to reduce human error and miscommunication that could potentially hinder the success of your organisation. It is also about ensuring that everyone has very clear, set goals and understands the needs of the business and their roles. It helps you to keep your equipment and core operations all running smoothly, providing a point of connection between various aspects of your business.

There are different frameworks you can use when integrating BPM into your company. The first is known as a 'horizontal framework' and is essentially about designing and developing business processes. It is typically focused on technology and reuse within your workflow. Then there is the 'vertical framework', which looks precisely at coordinated tasks and creates pre-built templates for these that can easily and quickly be configured and used. This includes how the process is scoped, how it is designed, the workflow process, and how it works under testing.

In automating tasks, it not only helps to reduce human error and speed up a variety of business tasks, but it can save your staff significant time by automating these. This helps to increase their productivity and how much they can take on. It also helps to build your bottom line as less money is needed to be spent on manpower and wages. You are also able to develop your customer experience management processes, sales forecasts, business compliance, and any anti-fraud or resource management.

Who can benefit from BPM?

BPM can be used by both small and large businesses, with many start-ups looking to invest in digital infrastructure from the get-go. While it can help those with limited budgets get the most from their work, it's also a huge overhaul that bigger businesses will significantly benefit from. It can take them longer to introduce and won't be such an automatic switch, but once implemented it pays off eventually by adding business value, competitive advantage, and financial benefits.

Digital transformation can differ between each business, and their are countless systems in use. However, it's particularly crucial for organisations whose competitors are 'digital disruptors' to adopt BPM early, as without staying abreast of these constant changes and developments, there's a huge risk of them falling behind.

How you approach BPM initially will vary on the exact needs of your business. You may want to optimise your existing systems, resources and applications. Alternatively, you might be interested in building new applications or coming up with innovative infrastructure for the future. There are a number of directions that you could go, depending on opportunities and requirements, including cloud adoption, modernising applications, designing or developing process-driven applications, and agile integration.

Business Process Management Software is about making your business operate more intelligently, effectively and stream-lined without needing added manpower. It is about adding a conductor to the orchestra of your office, and helping to keep work moving and resources managed, while routing any necessary tasks to the right person without delay. It helps to map out your business rules, and ensure ever-changing processes do not halt or delay your business flow.