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Why Should Your Business Choose a Hosted VoIP?

 

How is Hosted VoIP Different?

VoIP stands for 'Voice of Internet Protocol.'

It's a technology that allows for you to make phone calls using the internet, as opposed to phone lines.

The hosted VoIP option, however, relies on the fact that VoIP servers are stored outside of the office and are run by another company. If you are familiar with using cloud services, then hosted VoIP is essentially based on the same premise.

This system has a number of benefits that we'll cover later in this post. But one of the key benefits is that a 'hosted' system is quicker to get up and running. This is because someone else does all of the 'heavy lifting,' in terms of the infrastructure required for VoIP.

With that being said, Let's take a look at some of the other benefits.

Lower Cost

One of the main benefits is reduced cost. This can be a welcome if your business is currently experiencing very high phone bills. If your business conducts a lot of international phone calls, your cost savings are going to be even greater.

Such a system is also a lot cheaper to maintain than traditional telephone systems, as the installation costs are typically very low. Especially because you don't have to invest in your own servers. You also don't need to pay for a specialist to be called out to your offices, should one of your phone lines stop working.

Internal calls can also be free if you're using this service to communicate with members of staff across various locations.

Productivity

'Uptime' levels for hosted VoIP are very good. This system isn't affected by the normal phone lines going out of action. If your current phone lines don't always work, the VoIP system will still work regardless, thereby helping you maintain productivity levels.

Productivity is also improved because such a setup means that incoming 'office' calls can be answered outside of the office. This can help reduce the number of important phone calls that are being missed. As a result, the odds of losing out on a great business opportunity diminish a great deal.

It's also worth mentioning, that this kind of VoIP service, also makes it easier for your staff to work remotely. You can 'sell' this perk to potential employees, thereby making it easier to attract high-quality talent.

Easier to Scale

Due to the nature of hosted VoIP, scaling your telephone systems is very easy. If you suddenly need to add a large number of individuals to your telephone system, this setup can help you do that very quickly and at a low cost.

You don't have to pay for extra phone lines to be added to your office. Nor do you have to wait for an installation service to expand your hardware capacity. If you need to add new 'lines' to your system, you can easily do so using the management client that provided by the system in question.

And so if you run a business where staff numbers expand and contract, depending on the time of year, this type of offering can be a massive help.

Better Integration

Another benefit of this service is that you can easily integrate it with various pieces of software. For instance, you can set things up so that your service, is linked to your Customer Relationship Management (CRM) service.

This level of integration can help make the lives of your sales team a lot easier. In the past, such integration would only be available to enterprise-level companies. But now, you can experience enterprise level benefits without needing enterprise-level budgets.

Improved Call Tracking

Businesses can now better track calls and the various details surrounding calls. For example, it is easier to see which employees are making the most calls and who they're calling.

It is also a lot easier for businesses to record calls with this kind of VoIP offering. This in itself provides many benefits. For one, it helps to protect your business from false claims people might make against your business, following a phone call. By recording calls, you can make sure that the truth is always easy to access.

The ability to record calls, also makes it easier to train certain members of your staff.

You may have a certain salesperson who is performing at a much better level than everyone else. You can record their calls and then dissect what it is that they're doing, that allows them to achieve such results. You can then use what you learn to teach other people how they can improve.

On the other hand, you can also record people who are doing a terrible job at sales and use their phone recordings to show people what they shouldn't be doing.

Next Steps

 On its own it is very powerful. Hosted VoIP, however, can help you take things business to the next level.

But the only way you can know for sure is to try it.

Search our comprehensive catalog of solutions and service providers today so you can start improving results tomorrow!

And be sure to check our blog often for more tips and insights on business technology.